FAQs

We’re proud to be accredited as below:

ISO 9001:2015 – Quality management systems, standards and guidlines.

ISO 14001:2015  -Environmenta management systems, standards and guidelines.

OHSAS 18001:2007 – Occupational health and safety management systems, standards and guidelines.

ISO 45001: 2018 – Occupational health and safety management systems, standards and guidelines.

Please click here to view the certificates.

Product spec sheets are downloadable from the product pages.  Click here for products.

We understand that on occasion it is necessary for goods to be returned: 

  • Goods supplied in error should be brought to the attention of Cambrian by email within 30 days of receipt of goods. Arrangements for collection and credit will be agreed with the Customer Services Manager. Claims communicated outside of this limit cannot be accepted.
  • Goods delivered as a result of an incorrect customer order will be accepted back for refund if notified and returned to Cambrian premises within 14 days of their receipt and assessed as saleable on return. A 15% handling and re-stocking charge will be applied to credits. Please note that only goods in unopened cases/pallets can be accepted back for credit.
  • Products supplied to a bespoke customer specification and standard products reworked to a customer specification cannot be returned for refund.

The time limits stated above are necessary for effective stock control and to ensure product integrity, also to manage the effect of events outside of our control. 

All products stocked are sold as fit for the purpose that they were designed for. As there is an infinite range of potential liquid contents, we don’t advise on compatibility of our products to the contents they are ultimately combined with.

Pease see the quick reference materials guide on the Knowledge page of this website for general information. 

NB: Responsibility to ensure product compatibility to both the intended contents and any other item to be combined with the product lies with the purchaser. 

We strongly advise physical testing to establish compatibility of packaging to contents. Samples to facilitate this are available on request.

 

Commodity codes for use when products are exported out of the UK:

Containers of up to 2 litre capacity: 3923 3010.

Containers of over 2 litre capacity: 3923 3090

NB: ‘Containers’ includes all bottles, jerry cans and spray bottles,  also jars, tubs and pails along with lids to suit.

Caps/closures/dispensing closures: (fliptops, disctops, spouts): 3923 5010.

Trigger heads and mist sprays: 8424 897 090

Lotion pumps: 8413 200 090 

 

CUSTOMS PROCEDURE CODE: 10 00 001

 

Please see the cap and closure application torque recommendations in the Knowledge section of this website.

NB: The information given is general, responsibility for ensuring correct application torque lies with the Purchaser.

Standard timescales: Orders for delivery to UK mainland and placed by 3pm are delivered the next working day as standard, provided the products are in stock. When goods are not required overnight, delivery to a specified date is made by agreement with the customer  and delivery dates are stated on the order acknowledgement.  

NB: Some Scottish postcodes are serviced on a 2-day service, details on application. Timescales on deliveries to the Republic of Ireland vary and enquiry should be made when orders are placed.

Customer-specific products: Lead times on products sourced order or re-worked to meet customer’s specification will be subject to a lead time. This detail will be stated on order acknowledgement. 

 International customers: As of 1st March 2021, goods ordered by customers outside of the UK will be available ex-works only. This will be subject to payment terms as applicable. The address for purchasers to use when arranging collection will appear on order acknowledgements.

When we acknowledge orders, the confirmation will include details stating when the consignment will be ready for collection. We’ll be pleased to support with preparation of the required documentation and any costs incurred will be added to invoices.

Charges: Orders of value under £400 are subject to a delivery charge of £15. Orders of over £400 goods value are delivered free of charge when on an open booking.

Timed deliveries: Deliveries to a specific time frame or on Saturdays can be accommodated and costs as below will apply per consignment and will appear on invoices:

  • Specified AM or PM delivery: £10
  • Specified time delivery: £15
  • Before 10am delivery: £25
  • Saturday AM delivery £40
  • Saturday PM delivery £50
  • Saturday specific time delivery: £55

Booking in: Delivery of goods will be booked in when delivery dates are different than stated on order acknowledgements or if deliveries total 5 pallets or more.  If booking in of incoming deliveries is required as part of an operational policy, this should be stated on purchase orders.

 

Damage during delivery: If products are damaged in the delivery process, this must be reported to Cambrian within 48 hours of delivery to customers’ premises. Replacement goods will be issued when appropriate. A report given outside this limit will be considered at our discretion.

Short delivery: Should short delivery occur that isn’t covered by details in the order acknowledgement, customers should inform Cambrian within 48 hours of the delivery.

Third party delivery: Delivery to a third-party address can be arranged on request. Details must be given to allow booking in if necessary.

Specific consignment dimensions: Delivery to a specific pallet height or format can be accommodated. Any costs applying will be agreed before dispatch and will be included on invoices. 

Proof of Delivery: POD can be provided when requested, please contact us by phone or email to make such a request. 

Pallets: When goods are delivered on pallets, these are charged at £3.90 each and this detail will appear on order acknowledgements and invoices. 

 

If the standard stock length of dip tube on a trigger head, mist spray or lotion pump doesn’t suit your chosen container, Cambrian Packaging offers a trimming service. Cost is £0.03 per unit and lead times vary with workload. Please enquire at point of order and our Customer Services Team will be happy to advise.

NB: On many trigger heads and mist sprays the dip tube is very flexible and dip tube trimming isn’t required.

Credit facilities are available subject to an applicant’s satisfactory completion of our credit account application form. Successful applicants must meet the criteria set out in our standard checks which will include assessment for credit purposes by external service providers. Credit terms offered will be at the discretion of Cambrian Packaging and will be confirmed in writing.

Download an application form here and once completed email it to accounts@cambrianpackaging.co.uk along with a covering note. 

We’ll be pleased to deliver standard HDPE bottles to a third party to be fluorinated but we don’t offer the service ourselves, please call us for more information.

We know how important samples are to the decision-making process. Complimentary samples are provided for delivery within the UK on next-day delivery if ordered before 3pm. We send two samples of all items requested as standard; if more samples are needed please call us.  Please click here to view our product ranges and request samples. 

For samples requested for a destination in Europe and Scandinavia, a proforma invoice will be issued for £15 to cover delivery costs or we can prepare a package for collection. Please include a phone number on the samples request form so that we can make contact when the samples are ready for collection.

Find out more about our services here.

If your requirement is for a food application, please enquire per product regarding the specification of the plastic polymer used – we will be happy to help you find the right option for your product. 

All products are stored in dry and clean conditions but we cannot prevent possible contamination that can occur during order preparation or in transit.

Pails handles – pails are stocked with handles in steel and plastic. Pails to be used in food applications should be plastic not steel. The use of steel handles negates the effectiveness of the metal detectors that are fitted to most food production lines. 

NB: Responsibility to ensure product compatibility to both the intended contents and any other item to be combined with the product lies with the purchaser. 

Goods ordered by customers outside of the UK will be available for collection from our Newtown premises subject to payment conditions being met. INCOTERMS applying to these orders are EXW.

Support with the required documentation for any exported goods is available on request; any associated costs will be passed on to the purchaser. 

CUSTOMS PROCEDURE CODE: 10 00 001

NB: As an exception to the above, we’ll be pleased to arrange delivery to customers based in the Republic of Ireland. INCOTERMS are usually FCA named place.

Delivery costs the the Republic of Ireland will be stated when quoting and invoiced as agreed. Delivery lead times on application.

 

As a rule pails are designed to be stacked up to 4 high when filled to their nominal capacity.

Experience may allow stacks to be higher than this at the packer’s discretion but any failure caused by this will not be accepted as a valid QC non-conformance. 

Please see the quick reference materials guide in the Knowledge section of this website which includes info on polymer types, resin identification codes and temperature ranges. 

NB: The information given is for general guidance only. We strongly advise testing of packaging using the correct contents to establish compatibility. 

We support recycling of plastic packaging, please click here for more information on our stance and product offering.

NB: All plastics can be recycled where facilities exist but in addition to this we stock products manufactured in Ecycle ™ which is post-consumer rHDPE (recycled high density polyethylene).

We are wholesalers and as such, our minimum order value is £250 goods total. On some items, a minimum quantity applies and this detail appears along with the product description. 

Please refer to the ‘delivery details’ FAQ for info on timescales, charges etc. 

Our e-commerce web shop is currently unavailable.

Quality Assurance – Please click here to view our QA policy.

Health and Safety Policy – Please click here to view our H&S policy.

Ethics Policy – Please click here to view our Ethics policy.

Privacy Policy – Please click here to view our Privacy policy.

We’re committed to responsible, fair and equitable business practices. For more details about our terms and conditions, please click here

Bottles are stocked with screw necks in 20/410, 22/410, 24/410, 28/400, 28/PP, 28/410, 31.5/GT, 32/415, 33/400, 38/TE, 38/415. Jerry cans are stocked with screw necks in 38/415, 45DIN, 51DIN and 61DIN. Some spray bottles are also available with a TS1 snap-on neck finish.

NB: Manufacturers can interpret neck specifications differently resulting in variation in neck fit. We’re pleased to issue samples for testing to establish compatibility – please speak to our customer service team.

Both HDPE and PET can be coloured as per your preferences, and our manufacturing partners carry stock of masterbatches in some standard colours. Any colour is achievable, but supply of coloured bottles is always subject to minimum production quantities. These vary by product – details on request.

Trigger heads are stocked in white, black and translucent. Due to the pressure on manufacturing facilities created by the COVID-19 pandemic, supply of coloured trigger heads in 2021 will be to order only and with lead times applying. Please discuss with our Sales team.

Cambrian Packaging uses Pounds Sterling for all pricing, including quotations and goods invoiced. We also request payment in Pounds Sterling.

We hold label cutter guides on file – please call us to request these and quote your product’s SKU.

We don’t supply labels or sleeves, but we will be pleased to give the details of companies that can help. Screen printing isn’t a service we offer but we can deliver products direct to a screen printer on behalf of customers. Please call us on 01686 611360. 

Note at 01.03.21: General guidance on lead times.

We are experiencing longer stock replenishment lead times on some items due to production resource issues resulting from the ongoing COVID-19 pandemic. Please enquire regarding lead times at point off order. 

We accept payment by cheque, bank transfer and credit/debit card (Visa and Mastercard only – not AMEX).

Cambrian Privacy Policy

This privacy policy notice is served by Cambrian Packaging under the website www.cambrianpackaging.co.uk. Cambrian Packaging understands that your privacy is important to you and that you care about how your personal data is used. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information, both through the business and whilst you browse or use this website. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are consistent with our obligations and your rights under the law.

Cambrian may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information about Cambrian

Registered Address:

32 Mochdre industrial Estate, Newtown, Powys. SY16 4LE

Main Trading Address

32 Mochdre industrial Estate, Newtown, Powys. SY16 4LE

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out, below.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. a)             The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the contact details below.
  2. b)             The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. c)             The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details below to find out more.
  4. d)             The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details below to find out more.
  5. e)             The right to restrict (i.e. prevent) the processing of your personal data.
  6. f)              The right to object to us using your personal data for a particular purpose or purposes.
  7. g)             The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  8. h)             Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name
  • Business name
  • Business address
  • Email address
  • Contact number
  • Job title

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Providing and managing your account.
  • Supplying our products to you. Your personal details are required in order for us to enter into a contract with you.
  • Processing orders.
  • We may use the information to improve our products and services.
  • Communicating with you. This may include responding to emails or calls from you.

With your permission or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or by post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will, therefore, be kept for up to 5 years from the date of last transaction with Cambrian Packaging..

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Do You Share My Personal Data?

We do not share you data with any 3rd parties.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. We handle subject access requests in accordance with the GDPR.

All subject access requests should be made in writing and sent to the email or postal addresses shown below.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: neal.oakley@cambrianpackaging.co.uk

Telephone number: 01686 611360

Postal Address: Cambrian Packaging. 32 Mochdre Industrial Estate, Newtown, Powys. SY16 4LE

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website

When goods are delivered on pallets, these are charged at £3.90 each and this detail will appear on order acknowledgements and invoices. 

We use a variety of pallet sizes but most are 1000mm x 1200ml and all are checked for condition before being used on a delivery. Waste pallets are disposed of in accordance with our environmental policy. 

We’ll be pleased to provide information on volumes and weights of products purchased during 2020 to support customers filling in Packaging Waste reports. Please call us on 01686 611360.

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