FAQs

We’re proud to be accredited to ISO 9001:2015, 14001 (Environmental), 18001 (Health & Safety). Please click here to view the certificates.

Product spec sheets are downloadable from the product pages.  Click here for products.

We understand that on occasion it is necessary for goods to be returned:
  • Goods supplied in error should be brought to the attention of Cambrian within 30 days of receipt of goods. Arrangements for collection and credit will be agreed with the Customer Services Manager. Claims communicated outside of this limit cannot be accepted.
  • Goods delivered as a result of an incorrect customer order will be accepted back for refund if notified and returned to Cambrian premises within 14 days of their receipt and assessed as saleable on return. A 15% handling and re-stocking charge will be applied to credits.
  • Specially ordered items products and standard products reworked to a customer specification cannot be returned for refund.
The time limits stated above are necessary for effective stock control and to ensure product integrity, also to manage events outside of our control. Returns Policy

All products stocked are sold as fit for the purpose that they were designed for. As there is an infinite range of potential contents, we don’t advise on compatibility.

Samples are available on request and responsibility to ensure product compatibility to both the intended contents and any other item to be combined with the product lies with the purchaser. Web searches will result in various tables of compatibility and we strongly advise physical testing. Please contact us to request samples.

Click here to view our application torque guide. Torque varies with temperature and atmospheric conditions, so this information is for guidance only. As a general guide, removal torque is 40-60% of application torque, 24 hours after the closure has been applied. Responsibility for ensuring correct application torque lies with the Purchaser.

Orders for delivery to UK mainland and placed by 3pm are delivered the next working day as standard, provided the products are in stock. (NB: Some Scottish postcodes are serviced on a 2-day service, details on application).

When goods are not required overnight, delivery is made by agreement with the customer, and delivery dates are stated on the order acknowledgement.  

Orders of over £250.00 goods value are delivered free of charge to UK mainland addresses. Orders of less than £250.00 goods values are subject to a £15.00 carriage charge. Deliveries with a specified timeframe can be achieved and may incur a charge – this will be stated on the order acknowledgement. International shipping costs and schedules are available on application.

If products are damaged in the delivery process, this must be reported to Cambrian within 48 hours of delivery to customers’ premises. Replacement goods will be issued when appropriate. A report given outside this limit will be considered at our discretion.

Should short delivery occur that isn’t covered by details in the order acknowledgement, customers should inform Cambrian within 48 hours of the delivery.

Delivery to a third-party address can be arranged on request.

Timed deliveries and Saturday morning deliveries can be arranged on request and are likely to be chargeable.

If the standard stock length of dip tube on a trigger head, mist spray or lotion pump doesn’t suit your chosen container, Cambrian Packaging offers a trimming service. Cost is £0.03 per unit and lead times vary with workload. Please enquire at point of order and our Customer Services Team will be happy to advise.

Credit facilities are available subject to an applicant’s satisfactory completion of our credit account application form. Successful applicants must meet the criteria set out in our standard checks. Download a copy here and email it to accounts@cambrianpackaging.co.uk along with a covering note. 

We’ll be pleased to deliver standard HDPE bottles to a third party to be fluorinated but we don’t offer the service ourselves, please call us for more information.

We know how important samples are to the decision-making process. Complimentary samples are provided on next-day delivery if ordered before 3pm. We send two samples of all items requested as standard; if more samples are needed please call us.  Please click here to view our product ranges and request samples.

The products we stock are suitable for many applications. If your requirement is for a food application, please enquire per product regarding the specification of the plastic polymer used – we will be happy to help you find the right option for your product. NB: Pails handles – pails are stocked with handles in steel and plastic. Purchasers looking for pails to be used in food applications should avoid steel handles.

As a rule pails are designed to be stacked up to 4 high when filled to their nominal capacity. Experience may allow stacks to be higher than this at the packer’s discretion.

Click here to view the materials guide. For general guidance only. 

We support recycling of plastic packaging, please click here for more information on our stance and product offering.

Our e-commerce web shop is currently unavailable.

Quality Assurance – Please click here to view our QA policy.

Health and Safety Policy – Please click here to view our H&S policy.

Ethics Policy – Please click here to view our Ethics policy.

Privacy Policy – Please click here to view our Privacy policy.

We’re committed to responsible, fair and equitable business practices. For more details about our terms and conditions, please click here

Bottles are stocked with screw necks in 20/410, 22/410, 24/410, 28/400, 28/PP, 28/410, 31.5/GT, 32/415, 33/400, 38/TE, 38/415. Jerry cans are stocked with screw necks in 38/415, 45DIN, 51DIN and 61DIN. Some spray bottles are also available with a TS1 snap-on neck finish.

NB: Manufacturers can interpret neck specifications differently resulting in variation in neck fit. We’re pleased to issue samples for testing to establish compatibility – please speak to our customer service team.

Both HDPE and PET can be coloured as per your preferences, and our manufacturing partners carry stock of masterbatches in some standard colours. Any colour is achievable, but supply of coloured bottles is always subject to minimum production quantities. These vary by product – details on request.

Trigger heads are stocked in various colours and virtually any colour/colour combination is achievable subject to production constraints as above.

Cambrian Packaging uses Pounds Sterling for all pricing, including quotations and goods invoiced. We also request payment in Pounds Sterling.

We hold label cutter guides on file – please call us to request these and quote your product’s SKU.

We don’t supply labels or sleeves, but we will be pleased to give the details of companies that can help. Screen printing isn’t a service we offer but we can deliver products direct to a screen printer on behalf of customers.

Note at 05.06.20:

Very high demand due the COVID-19 situation has resulted in stock being at a lower level than usual and this has been compounded by supply chain challenges as production capacity is outstripped. This particularly applies to lotion pumps, mist sprays, trigger heads and bottles of 250ml and smaller.

Please make enquiry regarding lead times prior to ordering; we thank you for your understanding.

We accept payment by cheque, bank transfer and credit/debit card (Visa and Mastercard only – not AMEX).