Next-day delivery on all stock products ordered by 3:00pm Monday - Thursday

Customer Services

We hold ourselves to the highest professional standards and we expect the very best from our partners, products and people. The quality of the customer service we supply is as important to us as the quality of the products we offer.

All of our customers are allocated customer services executives whose job it is to ensure a seamless experience from product selection and ordering to delivery and post-sale queries.

If you need help or if you’re unsure who your allocated customer service executive is, please contact Helen.Halling@cambrianpackaging.co.uk.

If you can’t find what you’re looking for, or you’d like help, please contact us on 01686 611 360. Alternatively, email us your question and we’ll get back to you within 24 hours.

Delivery details

Orders placed by 3pm are delivered the next day in the UK, provided the products are in stock. Orders over £250 are delivered free of charge to UK addresses. For smaller orders, a standard delivery fee of £15 is added to the total due at check out.

International shipping costs and schedules are available on application.

Returns policy

In the rare event of a product quality problem with your order please contact your allocated customer service executive, or Dan.Simpson@cambrianpackaging.co.uk.

In the rare event of a delivery problem with your order please contact your allocated customer service executive, or Neal Oakley on 01686 611 360 or Neal.Oakley@cambrianpackaging.co.uk. We’ll correct any errors and arrange for a collection of the damaged goods as soon as possible, if applicable.

Terms and conditions

We’re committed to responsible, fair and equitable business practices. For more details about our terms and conditions, please click here.

Can we help you? Get in touch

Submit your enquiry